Southwest Science Warranty Policy

Standard Warranty Policy
Southwest Science, unless otherwise stated, warranties the
equipment it sells for 2 years from the date of product shipment.
This warranty covers defects in material and workmanship. It
does not cover product damage resulting from misuse or abuse
of the product.

Under this warranty, Southwest Science will repair or replace, at
it's sole discretion, any product found to be defective in material
or workmanship for a period of 2 years from the original product
ship date.

The customer shall be responsible for returning the defective
product, without additional ship damage, to Southwest Science
using a Southwest Science issued Return Authorization (RA)
number. Southwest Science shall evaluate the product and
repair the defect or replace the product at it's sole discretion.
Southwest Science will then pay for the shipping to return the
product to the customer.

Southwest Science reserves the right to charge the customer for
any shipping damage resulting from the customers failure to
package the unit properly when sent to Southwest Science.
Southwest Science may also seek payment for any cosmetic
defects or non-erasable writing on product housings that need to
be replaced.

The Southwest Science warranty specifically excludes, and
Southwest Science assumes no liability for, any incidental or
consequential damages, or any specimen loss, resulting from
use (improper or otherwise) of a product sold by Southwest
Science.

To Make a Warranty Claim:
Email or call us with the product name or
model number and serial number and
a description of the problem. If you email,
you will be contacted in 1 business day. If
needed, you will be provided with an RA
number and instructions for product
packaging and return. Do not ship your
product to Southwest Science
without first getting this RA number
as we can not track the product and you
will not receive credit for the return.
Thank you.